Refund & Exchange Policy

Refund & Exchange Policy;-

At Zam Zam Organics, we want you to be completely satisfied with your purchase. Please read our refund and exchange policy carefully before placing an order.

1. When Can You Request a Refund or Exchange?

• You can request a refund or exchange only if:

  • The product is defective, or

  • You received the wrong product.

• You must contact us within 3 days of receiving your parcel.

• Requests made after 3 days will not be accepted.

2. How to Apply for a Refund or Exchange

• Contact our support team and provide pictures/videos clearly showing the issue.

• Once approved, you will be asked to return the product to Zam Zam Organics.

• After receiving the returned product, we will either:

  • Send you a replacement, or

  • Issue your refund.

3. Courier Charges

• We will cover courier charges up to Rs. 200.

• You must share the courier slip as proof.

• Without the slip, courier charges will not be reimbursed.

4. Refund Method

• Refunds are processed within 3–7 working days after we receive the returned product.

• Refunds can be sent via Bank Transfer, Easypaisa, or JazzCash.

5. Important Note

• Refunds or exchanges cannot be offered if you simply do not like the taste of the product.